Cancel Purchase
Refund policy
Consumers have a thirty-day right of withdrawal.
A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.
Right of withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last partial shipment or the last item. To exercise your right of withdrawal, you must inform us (Firma Hauptstadt Möblerei, Marzahner Straße 21, 13053 Berlin, telephone number: 017667631652, email address: mail@hauptstadt-moeblerei.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form for this purpose, although it is not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs arising from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier. You shall send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You shall bear the direct cost of returning the goods. The costs are estimated to be no more than approximately EUR 180.00. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
Right of withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last partial shipment or the last item. To exercise your right of withdrawal, you must inform us (Firma Hauptstadt Möblerei, Marzahner Straße 21, 13053 Berlin, telephone number: 017667631652, email address: mail@hauptstadt-moeblerei.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form for this purpose, although it is not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs arising from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier. You shall send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You shall bear the direct cost of returning the goods. The costs are estimated to be no more than approximately EUR 180.00. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
ToHauptstadt Möblerei
Marzahner Straße 21
13053 Berlin
Email address: mail@hauptstadt-moeblerei.de
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as applicable.